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Remote Work

29th January, 2021
Josh Eaton
Josh Eaton, CEO of Reaktiv Studios, spoke with Varun Bihani and Jesse Coan on the Agencies That Build podcast about how to optimize paid discoveries and working remotely.

Launch day excitement shouldn’t subside as you continue to expand. There are so many questions, worries, and anxiety that come along the way, but in order to avoid that so that you can enjoy the launch is through systematic checklists that detail all the actions needed to pull analytics and continue your client’s growth. In order to get to this high point, you not only need to know every aspect encompassing the technical scope of the project, you also need the knowledge gained through paid discovery and having the right team that can handle the assignment.

When looking at paid discovery, there can be hesitation and pushback from the client when it comes to signing the contract and even throughout the entire process. There are questions they have, constraints within their company, and understanding the work invested to optimize their company.

Josh emphasizes that this where you need to be able to details revolving around the entire project done through a detailed statement of work so there are no misunderstandings about what will be provided from your company to theirs. Being vague and not communicating are downfalls that will also foster distrust, which is a sure fire way to stifle both companies, but will also tarnish your company’s reputation.

Once the deliverables have been presented through a design brief, the BIG question being asked is:

When looking at paid discovery

“There isn’t a one size fits all” approach that can cover all companies. At this point in time, you should have established a good enough relationship with your client that you can explain that the presented cost is what is expected, but in the event that more is needed in the discovery process, there could be an adjustment. When considering the time and materials that will be needed, the value created through the services provided should be highlighted and explained whenever your client has questions or concerns.

How much is this going to cost me?

Through the team and culture that they’ve created and nurtured, which starts at finding the right people. Josh says there are countless people who have WordPress experience, but that doesn’t mean they are right for the type of job, experience and work ethic needed for the projects and clients they handle. Molding someone who demonstrates the qualities needed to handle the specifics of their role proves to be beneficial for them. Their process for assessing potential candidates may seem unconventional, but it works for them:

But how can all of these steps be accomplished?

Through the team and culture that they’ve created and nurtured, which starts at finding the right people. Josh says there are countless people who have WordPress experience, but that doesn’t mean they are right for the type of job, experience and work ethic needed for the projects and clients they handle. Molding someone who demonstrates the qualities needed to handle the specifics of their role proves to be beneficial for them. Their process for assessing potential candidates may seem unconventional, but it works for them:

CEO led

1st interviews are with Josh who assesses their behavior and culture then continues to talk about the candidates goals, interests and strengths

Cross-functional panel

1st interviews are with Josh who assesses their behavior and culture then continues to talk about the candidates goals, interests and strengths

Technical challenges

1st interviews are with Josh who assesses their behavior and culture then continues to talk about the candidates goals, interests and strengths

Varun added that the technical challenge can also be automated in order to ensure that the candidate has the necessary skills before moving forward. Both ways of operating the hiring process work for the company; you have to determine what process works for your company and not hesitate to review and challenge an alternate way that can lead to the best candidates who will bring value to your company and clients.

We’ve experienced such an increase of remote working for over a year! While many companies were scrambling to accommodate and adjust strategies, Josh and his team kept moving forward in the midst of a pandemic to assist other companies. The change that impacted the team was the sense of coming together through an annual retreat. This gives the remote employees a chance to interact with one another outside of video and messaging systems. The collection interaction experienced provides a connection to the group and reinforces a sense of company culture they understand and enjoy.

Company culture can be experienced in different ways based on leadership, size of the organization, and mutual trust. Employees are trusted to provide results and by them demonstrating their capabilities, this in turn discourages the need to micromanage. Different workers also have different levels of trust; it is the job of supervisors to ensure that the employee can come to them with concerns and questions.

Consider the ways you interact with your team and how they interact with you and the client. See if there is room for improvement to implement positive productivity, growth or culture. Challenge your employees to see if they have ideas for improvements.

Consider the ways you interact with your team and how they interact with you and the client. See if there is room for improvement to implement positive productivity, growth or culture. Challenge your employees to see if they have ideas for improvements.

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