September 7, 2023

Website maintenance and support work requests holding back your agency’s growth?


Let’s talk about a common obstacle that might be hindering your agency’s growth: overwhelming website maintenance and support work requests.

As much as we love developing cutting-edge solutions for our clients, addressing the challenges that arise after the initial project is completed is essential.

In this blog post, we’ll dive into the detrimental effects of an overload of website maintenance and support work and explore some practical strategies to overcome this hurdle.

Section 1- The Quagmire of Maintenance and Support Requests

Picture this: Your agency delivered an innovative software solution to a client. However, shortly after the project’s completion, the floodgates of maintenance and support requests burst open. 

Your inbox becomes a chaotic whirlwind, flooded with a myriad of requests for assistance. These requests span a wide spectrum, ranging from bug fixes, feature enhancements, and issue resolution to addressing errors that surface within the software. Moreover, users reach out with inquiries, reporting encountered usability concerns and seeking clarifications on specific features. The relentless stream of demands appears ceaseless, taking a toll on your agency’s growth and impeding its progress.

Now that we’ve painted a vivid picture of the situation let’s explore the adverse effects these overwhelming maintenance and support requests can have on your agency’s growth.

Section 2- Diverted Resources and Stalled Productivity

When your team is constantly overwhelmed with maintenance and support tasks, it can have negative effects on their motivation and job satisfaction. Developers typically prefer to work on new and challenging projects that allow them to explore their creativity and problem-solving skills. Dealing with the same problems repeatedly can become monotonous and tedious, often referred to as “grunt work.” This kind of repetitive work can lead to a lack of enthusiasm and a decrease in productivity.

The energy and creativity needed to drive growth are siphoned away, leaving your agency in a state of stagnation.

With resources stretched thin and productivity taking a hit, let’s examine another detrimental consequence of overwhelming maintenance and support requests: client dissatisfaction.

Section 3: Impaired Client Relationships and Reputation

As your agency struggles to keep up with maintenance and support requests, the quality and timeliness of your service may suffer. Clients who were once delighted with your initial work may become frustrated due to prolonged response times and unresolved issues. This can lead to strained relationships, negative reviews, and a damaged reputation that can significantly impede your agency’s growth potential.

Having understood the impact of maintenance and support on client relationships, let’s explore effective strategies to tackle the challenges of overwhelming requests and revive your agency’s growth.

Section 4: Embracing Proactive Maintenance and Support

Instead of being solely reactive to client requests, consider implementing proactive maintenance and support strategies. Regularly assess and monitor your clients’ systems to identify potential issues before they become major problems. This can involve performing routine website updates, security audits, and performance optimizations. By taking a proactive approach, you can prevent issues from arising in the first place, reducing the need for reactive firefighting.

While proactive maintenance and support can be effective, there are times when external expertise is required. Let’s evaluate the alternatives and potential solutions.

Section 5:  Exploring the Options: Building an Internal Team, Hiring Freelancers, or Outsourcing

You might contemplate building an internal team to tackle maintenance and support. While it provides direct control and seamless communication, it involves significant investment in recruitment, training, and regular payroll. These expenses can strain your finances, taking a bite out of your profit margins and potentially diverting resources from other growth-driving opportunities. 

On the other hand, hiring freelancers provides flexibility, but they might lack the reliability and commitment you need for consistent maintenance tasks.

However, consider a third alternative – a reliable outsourcing partner. This solution can combine the best of both worlds: the control and understanding of an in-house team with the flexibility  of freelancers. A dedicated support partner can also mitigate many of the potential drawbacks, ensuring reliable service and clear communication.

With a tantalizing alternative in sight, let’s delve into the intricacies of leveraging outsourcing for maintenance and support.

Section 6: Outsourcing and Leveraging External Expertise

Venturing into the realm of outsourcing, we see a clear beacon of hope for maintenance and support tasks. By partnering with a reputable external provider, you can tap into their specialized expertise and resources. This not only alleviates the burden of routine maintenance but also broadens your access to a diverse range of skills and knowledge.

As we steer our outsourcing ship, we set course for a noteworthy destination: India, a global powerhouse of technology. Renowned for its expansive talent pool of skilled professionals, the Indian tech sector stands as a testament to innovative, versatile, and resilient problem-solving. Their expertise in cutting-edge technologies and methodologies makes them an ideal choice for maintenance and support services.

Partnering with a reliable external provider like TogetherWeShip, which taps into the technology powerhouse that is India, can give your team the freedom to concentrate on core competencies and growth projects.

  • Start within 24 hours
  • 100% on-time delivery
  • All services in one place
  • Easy and zero cost onboarding
  • No invoice without timesheet approval 
  • Timezone flexibility 
  • Pay only if you love our work

We also have a 30-day refund policy. But just so you must know, we’re so confident about the quality and timely delivery of our work that we’re sure you’d end up making us your long-term partner. 

TogetherWeShip is created by global technology consulting firm Galaxy Weblinks. To learn more about our offers and subscription plans, check out our website If you want to hop on a call right away, then book a call here, we’ll get back to you within a couple of hours. 

Schedule a consultation with us to delve deeper into your specific needs.

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